Privacy Policy

1. Introduction

BuyerKiosk is a division of V2 Technology Solutions, Inc. ("BuyerKiosk," "we," "us," or "our"). We provide technology services to merchants in the resale industry ("Merchants") through our website at buyerkiosk.com, our mobile applications (BuyerKiosk Team and BuyerKiosk Live), and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, mailing address, and account credentials
• Employee Information: For Merchant employees using our workforce management features, we collect names, contact information, employment details, work schedules, and time records
• Customer Information: For customers checking in at Merchant locations, we collect names, phone numbers, email addresses, and preferences
• Identity Verification Documents: Driver's licenses and government-issued identification documents may be collected and stored for resale industry compliance requirements (e.g., buy/sell record-keeping mandated by state and local regulations)
• Payment Information: Credit card numbers and billing information (processed through secure third-party payment processors)
• Communications: Messages sent through our chat features, customer support inquiries, and feedback

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

• Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information
• Log Data: IP address, access times, pages viewed, links clicked, and the page visited before navigating to our Services
• Location Information: GPS coordinates and geolocation data (with your permission) for geofenced clock-in/clock-out functionality
• Usage Data: Features used, actions taken, time spent on pages, and interaction patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our Services
• Processing transactions and managing accounts
• Enabling workforce management features including scheduling, time tracking, and team communication
• Facilitating customer check-in and queue management at Merchant locations
• Maintaining compliance with resale industry regulations (e.g., buy/sell record retention)
• Sending transactional communications (schedule updates, shift reminders, etc.)
• Analyzing usage patterns to improve user experience
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Complying with legal obligations and responding to legal requests

4. Location Data & Geofencing

Our mobile applications may collect precise location data to enable geofenced clock-in and clock-out functionality for employees:

• Purpose: Location data is used to verify that employees are at their assigned work location when clocking in or out
• When Collected: Location is only accessed when you actively use the clock-in/clock-out feature
• Geofence Boundaries: Merchants define geofenced areas around their store locations. Location verification occurs when you attempt to clock in/out
• Control: You can disable location permissions in your device settings at any time, though this may prevent use of geofenced time tracking features
• Storage: Location data associated with clock events is retained as part of your timesheet records

5. Biometric Data

Our mobile applications may use biometric authentication (Face ID, Touch ID, or fingerprint recognition) for secure login:

• Purpose: Biometric authentication provides convenient and secure access to the app
• Processing: Biometric data is processed locally on your device using your device's native security features. We do not receive, store, or have access to your actual biometric data (fingerprints, face scans, etc.)
• Control: Biometric login is optional. You can enable or disable it in app settings and use password authentication instead
• Third Parties: Biometric authentication is handled entirely by your device's operating system (iOS or Android). We only receive a confirmation of successful authentication

6. Camera & Media Permissions

Our mobile applications may request camera and photo library access for the following purposes:

• Profile Photos: Taking or selecting a profile picture for your account
• Document Scanning: Capturing images of identification documents for resale compliance
• Digital Signage: Uploading images for in-store digital displays
• Chat Features: Sharing photos in team communication channels

Camera and photo library access is only used when you actively initiate features requiring these permissions. You can manage these permissions in your device settings at any time.

7. Analytics & Tracking

We use analytics services to understand how users interact with our Services:

7.1 Google Analytics

We use Google Analytics to collect information about website usage. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they visited prior to coming to our site. We use this information to improve our Services. Google Analytics collects the IP address assigned to you on the date you visit the site, but not your name or other identifying information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7.2 PostHog

We use PostHog for product analytics to understand user behavior and improve our Services. PostHog collects usage data including page views, feature interactions, and session information. This data helps us identify areas for improvement and develop new features. You can opt out of PostHog tracking by enabling "Do Not Track" in your browser settings.

7.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information and improve our Services. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

8. Data Sharing & Third Parties

We may share your information in the following circumstances:

• With Merchants: If you are an employee or customer of a Merchant using our Services, your information may be shared with that Merchant as necessary to provide the Services
• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, cloud hosting, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or third parties

8.1 Third-Party Integrations

Our Services may integrate with third-party services at the Merchant's direction, including:

• QuickBooks: For accounting and financial data synchronization
• FiveStars: For customer loyalty program integration
• Twilio/Vonage: For SMS messaging services
• Ably: For real-time communication features

When you or your Merchant enables these integrations, information may be shared with these third parties in accordance with their respective privacy policies.

9. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Employee Records: Retained in accordance with employment recordkeeping requirements and Merchant preferences
• Identity Documents: Retained as required by state and local resale regulations (typically 1-5 years depending on jurisdiction)
• Transaction Records: Retained as required for tax, accounting, and legal compliance purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes

10. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise these rights, please contact us using the information provided in Section 16.

11. Account & Data Deletion

You have the right to request deletion of your account and associated data. Here's how the process works:

11.1 How to Request Account Deletion

You can request deletion of your account through any of the following methods:

• In-App: Navigate to Settings → Account → Delete Account in the BuyerKiosk Team or BuyerKiosk Live app
• Email: Send a deletion request to support@buyerkiosk.com with the subject line "Account Deletion Request"
• Phone: Call (972) 905-9915 during business hours

11.2 Processing Timeframe

We will process your deletion request within 30 days of receiving it. You will receive a confirmation email once your account and data have been deleted.

11.3 What Gets Deleted

Upon account deletion, we will delete:

• Your profile information (name, email, phone number)
• Your account credentials
• Your app preferences and settings
• Your profile photo
• Chat messages and communications (where you are the only participant)

11.4 Data We May Retain

Certain data may be retained after account deletion for legitimate business or legal purposes:

• Employment Records: Time tracking data, schedules, and payroll-related information may be retained by your employer (the Merchant) as required by labor laws
• Transaction Records: Buy/sell records containing your identification information may be retained as required by state resale regulations (typically 1-5 years)
• Legal Compliance: Data required for tax, accounting, fraud prevention, or ongoing legal matters
• Aggregated Data: Anonymized, non-identifiable data used for analytics

If we retain any data after deletion, it will be stored securely and used only for the specific purposes stated above.

11.5 Employee Accounts

If you are an employee using the Services through a Merchant, please note that your employer may have administrative control over your account. Some employment-related data may be retained by the Merchant in accordance with their data retention policies and legal obligations. Contact your employer directly for questions about employer-retained data.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices
• Secure data centers with physical security controls

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

13. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 16 has provided us with personal information, we will delete such information from our systems.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
• Authorized Agent: You may designate an authorized agent to make requests on your behalf

To exercise your California privacy rights, please contact us at support@buyerkiosk.com or call (972) 905-9915.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. We encourage you to review this Privacy Policy periodically for any changes.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@buyerkiosk.com
• Address: V2 Technology Solutions, Inc., 614 Willy Vester Rd, Van Alstyne, TX 75495
• Phone: (972) 905-9915